Refund Policy

Last updated: 11 August 2026

1. Unused credits

You can ask for a full refund of unused credits within 14 days of buying them. Write to support@underserved.app with the subject "Refund Request" and the email address on your account. We answer within 5 working days.

2. Used credits

Credits that have already been spent on a scan or a report are not refundable, because the analysis has been produced and delivered to you.

3. When we refund automatically

• An analysis fails because of a fault on our side — we return the credits to your balance.
• You were charged twice for the same purchase — we refund the duplicate in full.
• The service is unavailable for a long period and you cannot use credits you have paid for.

4. What is not refunded

• Results you disagree with. Our reports describe what real users wrote; an unwelcome answer is still a delivered analysis.
• Credits spent before you asked for a refund.
• Accounts closed by us for breaking the Terms of Service.

5. How the money is returned

Refunds go back to the original payment method through our merchant of record, who processed the payment and is the seller of record. Card refunds usually appear within 5 to 10 working days, depending on your bank.

6. Consumer rights

If you are a consumer, this policy does not reduce your statutory rights. Note that by starting an analysis you ask us to begin the service immediately, which uses the credits for that analysis.

7. Contact

Badis Agency Ltd — support@underserved.app