Contact us
One address reaches us for everything — support, billing, refunds and legal. A person reads it.
How quickly we answer
Within one working day for most questions, and within five working days at the latest. If you have not heard back in that time, send the message again — it did not reach us.
What to include
- The email address on your account, so we can find it. Never send us your password — we cannot read it and will never ask for it.
- For a problem with an analysis: the app it was about, and roughly when you ran it.
- For a refund: the subject line Refund Request. The rules are on our Refund Policy page — unused credits are fully refundable within 14 days.
Billing and receipts
Payments are handled by our merchant of record, who is the seller of record and issues your receipt. Write to us first about any charge and we will sort it out — that is faster than a dispute with your bank, and it means we can actually fix whatever went wrong.
Reporting a security problem
Email the same address with the subject Security. Tell us what you found and how to reproduce it. We will confirm we received it, and we will not take action against anyone who reports something in good faith and does not access other people's data.
Company
Badis Agency Ltd, registered in England and Wales, company number 14886134. Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom.
Full details are on our Imprint. See also our Terms of Service and Privacy Policy.